Returns & Exchanges

Eberlestock is committed to customer satisfaction and offers a 30-day return window for products in new, unused condition with original packaging. We strive to ensure your gear meets the demands of your mission through a streamlined exchange and refund process.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Shipping Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely package your gear.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring all original tags are attached and the product is clean.

4

Inspection and Refund

After our warehouse team inspects the returned items for quality assurance, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing